Q: What methods of payment do you accept? A: I accept personal check (must clear), money order, MasterCard, VISA, American Express, and PayPal (riseman@riseman.com).
Q: I've forgotten my user ID and/or password. How do I reset it? A: Go to page http://www.riseman.com/resetpassword.php. Enter your email address (it must be the same email address used to register with RISEMAN.COM). Your user ID and a new password will be emailed to you immediately.
Q: I don't like my new password. Can I change it? A: Certainly! On the login page (http://www.riseman.com/login.php), check the box next to where it says 'After login, please prompt me to change my password.' After you sign on you will be prompted for a new password.
Q: I'm using the right user ID and password, but I still can't log on. What's wrong? A: User IDs and passwords are case-sensitive. This means that a capital letter is seen as completely different than a lower case version of the same letter. For example, user IDs 'RISEMAN', 'riseman', and 'Riseman' are three distinctly different values. Incorrect case is the most common cause of difficulty logging into RISEMAN.COM.
Q: How can I check the status on the items on which I've placed bids? A: When you are logged on to RISEMAN.COM you can check the status of your bids by visiting page http://www.riseman.com/mybids.php. A link to this page ('My Bids') can also be found on the left menu on the auction home page (http://www.riseman.com/browse.php).
